Rules of etiquette spread across most aspects of social interaction in any society, though the term itself is not commonly used. A rule of etiquette may reflect an underlying ethical code, or may reflect a person’s fashion or status. Rules of etiquette are usually unwritten, but aspects of etiquette have been codified from time to time.

Business etiquette is nothing different. In business the same rules apply, but the circumstances are different.

The first impression you make is very important. Your appearance is like your business card, and your image is formed within 7 seconds. You never have the chance to make a second first impression.

  • Your posture is the most important form of all non-verbal communication.
  • Walking straight with your head up straight – it shows that you are proud and have confidence.
  • Sitting straight – it is a sign of dignity.
  • Smiling – with a smile you’re always scoring.
  • Look well groomed.
  • You look more professional when your clothing is formal.
  • Always be respectful and courteous towards people, a compliment is easy to make.
  • Always be punctual and stick to your promises.

Usually, a man opens the door for a woman, takes her coat or assists her with her coat, however, in business, men and women are equal. This means that a woman can open the door for a man and that she can help him with his coat.

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